ORDER PROCESSING
We have created a fast and efficient system for order processing and shipping. All orders received before 4PM ET Monday-Friday, are processed and shipped the same day (based on timely credit card verification). All orders received after 4PM ET will be processed and shipped on the next business day.
SHIPPING
UPS® is our carrier in the USA.
We do not ship to international destinations.
There are 4 shipping options available at check out:
- UPS Ground® (up to 6 business days)
- UPS 3-Day Select® (3 business days)
- UPS 2nd Day Air® (2 business days)
- UPS Next Day Air Saver® (1 business day)
UPS® Saturday delivery is not available.
Transit times are business days, Monday - Friday, except national holidays.
Additional shipping details:
- We ship only to destinations within the continental US and to Alaska and Hawaii
- We do not ship to APO, FPO, PSC and PO Boxes
- We do not ship to International destinations, Hotels or Trade Shows/Conventions
UNDELIVERABLE PACKAGES
Failed deliver attempts: UPS® will make three attempts to deliver a package. Packages that contain more than $100 of merchandise and packages delivered to apartments will always require a signature. If no one is present to accept the delivery, after three attempts the package will be returned back to us. Within 10 business days of receiving the package back, we will issues a credit to your original form of payment less original shipping charges, UPS® return fee and 10% restocking fee.
Refused delivery: If a delivery has been refused by the recipient, UPS® will return the package back to us. Within 10 business days of receiving the package, we will issues a credit to your original form of payment less original shipping charges, UPS® return fee and 10% restocking fee.
Incorrect shipping address: If you provided us with an incorrect shipping address, UPS® will try to make the necessary corrections and reschedule the delivery. UPS® will charge us a correction fee of $5 to $10. That fee will be passed on to you and will be charged to your credit card. If UPS® is unable to make the necessary corrections to the address, the package will be returned back to us. Within 10 business days of receiving the package back, we will issues a credit to your original form of payment less original shipping charges, UPS® return fee and 10% restocking fee.
